Fay O'Brien had been waiting for an email from WOW Air offering to check in online ahead of their departure when her Airbnb host knocked on the door Thursday morning to tell them the airline had shut down.
Aggarwal said customers were provided conflicting information by the airliner about their flight's status before it was canceled at around 10:55 p.m. on March 27.
Now, passengers in both North American and European cities have found themselves stranded with little guidance from WOW Air on how to move forward. "Information on those airlines will be published, when it becomes available", the airline said in its closure announcement. The next, you find out your airline's gone bust and you're frantically scrambling around for a plan B.
Posting a video of a chaotic scene Toronto airport another added: '20 min to board, @wowairsupport cancels the flight.
Last week, Finance Minister Bjarni Benediktsson said the government is prepared to consider measures to bolster the industry. "You pay that. A lot of the income that these carriers make comes from selling these add-ons".
The process is not always simple or easy, but if you have your receipts, it's a good way to get your money back.
Russian FM says specialists in Venezuela legitimate, citing mutual agreement
For almost a week it left millions of people struggling to obtain food and water and hospitals without power to treat the sick. Earlier, a local newspaper reported that the power was out at Venezuela's main worldwide airport outside Caracas.
Even if you have exceeded the time limit, O'Shea recommends contacting your credit card company and hoping for a sympathetic agent. On Twitter travelers stuck in North America and Europe vented about the sudden grounding, bad communication, and ruined trips. For instance, Chase Sapphire-branded credit cards cover "financial insolvency of the Travel Agency, Tour Operator, or Travel Supplier whose services you booked" under its included travel insurance as long as you purchased the flight using your Sapphire card or Chase Ultimate Rewards® points.
Back in October, WOW air, the ultra-low-cost airline based out of Iceland, stated that a Vancouver route was slated to begin in June 2019. "In case of a bankruptcy, claims should be filed to the administrator / liquidator".
"Submit your claim as quickly as possible, within 20 to 60 days and with supporting documentation", she said.
Quest says that it's very unlikely to happen with major airlines - they'd buy one another out in this situation.
"We have a strategic vision for the airline, and look forward to working with its employees and agents to deliver that vision", said an Indigo's management partner when everything was right on track.
Norwegian Air, for its part, is discounting economy fares by 25 percent from March 29 to April 8.