Monica Lung was on her daily bus ride home from Carleton University in Ottawa when she passed the horrific scene at Westboro station, where a double-decker bus jumped the curb and smashed into the transit shelter.
The majority of the patients injured in the crash have been released from hospital, police said, with just one remaining in critical condition while six are listed as serious and four are considered stable.
The driver of the bus was arrested at the scene, Chief Charles Bordeleau of the Ottawa police told an evening news conference at city hall.
Graham said police will be flying drones today to take aerial shots and they hope to clear the scene, and the accompanying roadblocks, by the end of the day.
"I'm not going into the details of why we arrested the driver but the fact remains that there was an arrest done".
The Ottawa Hospital tweeted Saturday morning that one patient is now under treatment in critical condition, six patients are in serious condition and four patients are in stable condition following Friday's crash.
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Rivett-Carnac said that the first responders seemed "cool, calm and collected" as they worked "quite systematically to gain access to the passengers on the top (of) the bus".
In the night on Saturday in Ottawa (Canada) to a bus accident.
The investigation will take a long time and likely would mean the closure of the busway and nearby roads for at least many hours, Bordeleau said.
Injured passengers were being treated by paramedics on the ground surrounding the bus.
Shortly after the crash, neither Bordeleau nor Ottawa Mayor Jim Watson would speculate on why the bus had left the road.
Politicians, including Prime Minister Justin Trudeau and Ontario Premier Doug Ford, issued public messages of condolence and support.